Refund & Cancellation Policy

No Refund After Service Delivery

As our services are digital and customized, all payments are non-refundable once the requested reservation document has been prepared and delivered.

• Visa appointment rescheduling or cancellation.
• Changes in travel plans.
• Visa refusal or delay.
• Customer no longer requiring the document.
• Any other personal or travel-related reasons.

Failure to Provide Service

If Dummyticketmaker.com is unable to provide the requested service, a full refund will be processed.

Duplicate Payments

If a customer is charged more than once for the same order due to a technical or payment gateway issue, the duplicate payment will be refunded after verification.

Refund Method

Approved refunds will be processed only through the original payment method used during the transaction.

Refund Processing Time

Once approved, refunds are generally processed within 10–15 business days. Processing times may vary depending on banks, payment gateways, or financial institutions.

Order Cancellation

Once an order has been placed, it cannot be cancelled after work has commenced or the reservation document has been generated.
If the order has not yet been processed, customers may request a future service adjustment or credit, subject to our approval.

Customer Errors

Customers are responsible for providing accurate booking information.

If you notice an error in your submitted details, you must notify us within 5 minutes of placing the order.

After this period, we cannot guarantee modifications and any changes may require a new order and additional charges.

Reservation Validity

Flight reservations and hotel reservations are temporary documents whose validity depends entirely on airline or supplier policies.

Dummyticketmaker.com does not guarantee the validity period of any reservation and shall not be held responsible if a reservation expires earlier than expected.

One-Time Replacement Policy

If a flight reservation expires within 2 to 4 days of issuance and has not been used, we may provide one complimentary replacement, subject to availability.

If the replacement reservation also expires or remains unused, no further replacements, refunds, credits, or adjustments will be provided.